App Terms of Use

LAST UPDATED: NOVEMBER 13, 2026

SECTION 1 - ABOUT THESE TERMS

These Terms of Use ("Terms") are a contract between you and Rouge Care, also doing business as Rouge Light Therapy ("Rouge", "we", "us"), a company based in the Province of Quebec, Canada. They apply to the RougeCare mobile app for iOS and Android (the "App") and the online services that support it.

By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App. Purchases of devices on our websites are covered by our website Terms of Service, Refund Policy and warranty, not by these Terms.

SECTION 2 - ELIGIBILITY AND ACCOUNTS

You must be at least the age of majority where you live (18 in Quebec) to create an account, or have a parent or guardian accept these Terms for you and supervise your use. The App is not directed to children under 14.

You can create an account with an email address and password, or sign in with Apple or Google. You can also start as a guest; a guest account has no email address and may be lost if you uninstall the App or change phones before adding a sign-in method.

You are responsible for:

• keeping your password and sign-in methods secure;
• the activity on your account; and
• giving us accurate information and keeping it up to date.

Tell us at info@rouge.care if you think someone has used your account without permission.

SECTION 3 - THE APP AND SERVICES

The App lets you connect to and control RougeCare light therapy devices, follow photobiomodulation programs, and keep a record of your sessions. Together with our servers, we call these the "Services". Using the App you can:

• connect devices over Bluetooth and set up WiFi-enabled devices;
• start, pause and adjust light sessions, including brightness and pulsing;
• browse our protocol library, get recommendations based on the goals you choose, and create custom protocols;
• view your session history and progress; and
• contact our support team.

The App is free to download. You need a compatible RougeCare device, a compatible phone and, for some features, an internet connection. Your mobile carrier's data charges may apply.

We may require you to update the App to keep using it. An outdated version may stop working until you install the update.

SECTION 4 - HEALTH AND SAFETY

Not medical advice. RougeCare devices are general wellness products. The App, its programs, recommendations and content are for general wellness only. They are not medical advice and are not intended to diagnose, treat, cure or prevent any disease. Choosing a goal such as chronic pain or skin rejuvenation personalizes your program; it is not a diagnosis or a treatment plan. Do not delay or stop medical care because of anything in the App.

Talk to a healthcare provider before use if you:

• are pregnant;
• have cancer, or cancerous or potentially cancerous lesions;
• are sensitive to light, or take medication that increases light sensitivity (such as tetracycline, digoxin or retinoids);
• have a medical condition or are unsure whether light therapy is right for you.

Use devices safely.

• Follow the user manual and the instructions in the App.
• Do not look directly into the LEDs. Wear the protective goggles supplied with your panel.
• Do not use RougeCare devices on infants, and supervise any use by children.
• Stop using the device and seek medical advice if you feel discomfort, irritation or any unexpected reaction.

Custom protocols you create, and changes you make to session length, brightness or pulsing, are your choice. Stay within the limits in the user manual.

SECTION 5 - DEVICES, BLUETOOTH, WIFI AND FIRMWARE UPDATES

The App works with RougeCare devices only. Bluetooth and WiFi connections can drop because of distance, interference, your network or your phone's settings. A session may stop or fail to be recorded when that happens, and the App will tell you when it can.

WiFi setup. When you set up a WiFi-enabled device, you give the App your network name and password, and the App sends them to the device over Bluetooth. Only connect a device to a network you are allowed to use. Once connected, the device reports its status and sessions to our servers.

Firmware updates. WiFi-enabled devices receive firmware updates directly over WiFi from our servers, not through the App or over Bluetooth. A device checks for new firmware when it powers on while connected to WiFi, and you start the update from the device's own screen. We may offer updates that fix problems, improve security or safety, or add features, and some may be needed to keep a device working with the App and our servers. During an update:

• keep the device powered on and connected to WiFi;
• do not unplug or turn off the device until the update finishes; and
• contact support if an update fails or the device stops working afterwards.

Devices that connect over Bluetooth only do not receive firmware updates through the App.

Warranty. Your device's hardware warranty, returns and repairs are covered by the warranty and policies that came with it or that are published on rouge.care, not by these Terms. These Terms do not reduce any rights you have under that warranty or under law.

SECTION 6 - DEVICE OWNERSHIP AND TRANSFERS

Each WiFi-enabled device can be registered to one account at a time, the "owner". The first account to set up the device in the App becomes its owner. Registering a device in the App does not change who legally owns it; it only controls which account can use it in the App.

If a device is already registered to another account, you can ask for it to be transferred to you:

1. The current owner is notified of your request and can accept or decline it.
2. Requests stay open until the owner answers. You can have one open request per device.
3. If the owner accepts, the device moves to your account. Sessions recorded before the transfer stay with the previous owner.

If you sell or give away a device, transfer it or remove it from your account first. If a request is declined and you believe the device is yours, contact support. We may ask for proof of purchase and may decide which account a device is registered to, and we keep a record of each device's ownership history to do this.

Do not request or keep control of a device you are not entitled to use.

SECTION 7 - YOUR CONTENT AND ACCEPTABLE USE

"Your content" means what you add to the App: the names you give devices, custom protocols, and the messages you send support. You keep ownership of your content. You give us a non-exclusive, worldwide, royalty-free licence to store, copy and use it only to run, support and improve the Services. This licence ends when your content is deleted, except for copies we must keep by law.

You agree not to:

• use the App or a device in a way that breaks the law or the device's instructions;
• access or try to access another person's account, data or device;
• reverse engineer, decompile, or modify the App or device firmware, except where the law allows it despite this restriction;
• interfere with, overload or probe the Services or their security;
• use bots, scrapers or automated means to access the Services; or
• send support messages that are abusive, unlawful or that infringe someone else's rights.

SECTION 8 - INTELLECTUAL PROPERTY AND LICENCE

The App, our protocols and programs, firmware, text, graphics and the RougeCare name and logos belong to us or our licensors and are protected by law. We give you a personal, revocable, non-exclusive, non-transferable licence to install and use the App on phones you own or control, for your personal, non-commercial use with RougeCare devices.

If you send us feedback or suggestions, we may use them without owing you anything.

SECTION 9 - THIRD-PARTY SERVICES

The Services rely on third parties, including Apple and Google for sign-in and app distribution, Google Firebase for accounts and data storage, and EMQX Cloud for WiFi device messaging. Our App data is hosted on Google Cloud in Canada, and WiFi device messaging runs on Google Cloud in Toronto, Canada. Your use of Sign in with Apple, Google Sign-In, the App Store and Google Play is also governed by those providers' terms. We are not responsible for third-party services we do not control, but we remain responsible for the Services we provide to you.

SECTION 10 - PRIVACY

Our Privacy Policy explains what personal information we collect through the App, including the wellness goals you choose, and how we use, share, store and delete it. It is a separate document; please read it. The App asks for your express consent before collecting your wellness goals. These questions are optional, and you can change or delete your answers at any time in Profile.

SECTION 11 - WARRANTIES, DISCLAIMERS AND LIMITATION OF LIABILITY

Your legal rights come first. Nothing in these Terms excludes or limits any right or remedy you have under laws that cannot be changed by contract. These include the Quebec Consumer Protection Act, the Civil Code of Québec, and the consumer laws of the place where you live. If you are a consumer in Quebec, we cannot exclude or limit our liability for our own acts or those of our representatives, or for bodily or moral injury. The rest of this section applies only to the extent the law allows.

The App is provided "as is". We work to keep the App accurate, secure and available, but we do not promise that it will be uninterrupted, error-free, or that it will produce any particular wellness result. Session history, progress and recommendations are for your information and may be incomplete, for example when a connection drops.

Limitation of liability. To the extent the law allows, we are not liable for indirect, incidental, special or consequential losses, or for lost data, arising from your use of the App. Our total liability for any claim relating to the App is limited to CAD $100. This limit does not apply to claims about the device itself, which are governed by its warranty and by law.

SECTION 12 - SUSPENSION, TERMINATION AND ACCOUNT DELETION

You can stop using the App at any time. You can delete your account in the App from Profile > Account > Delete Account. This permanently deletes your account and the information linked to it, including your settings, goals, session history, device records and support requests, except information we must keep by law. Deletion is completed within 30 days, as described in our Privacy Policy, and cannot be undone. If you signed in with Apple, it also revokes the App's access to your Apple ID. Remove or transfer your WiFi-enabled devices first if someone else will use them.

We may suspend or close your account if you seriously or repeatedly break these Terms, if the law requires it, or to protect other users, our devices or the Services. Unless the law or a security risk prevents it, we will tell you first and explain why, and you can contact us if you think we made a mistake.

If we stop offering the App, we will give you reasonable notice. Sections 7 (licence to your content until deletion), 8, 11 and 14 continue after your account ends.

SECTION 13 - CHANGES TO THE APP AND TO THESE TERMS

We may add, change or remove App features over time, for example to improve safety or support new devices.

We may change these Terms when we change the App or the law changes. For a change that affects your rights or obligations, we will notify you in the App or by email at least 30 days before it takes effect. The notice will show the new or changed terms, the old terms, and the date the change takes effect. If you do not accept the change, you can delete your account before or within 30 days after that date, at no cost. Minor changes, such as fixing typos or clarifying wording without changing meaning, take effect when published.

SECTION 14 - GOVERNING LAW, DISPUTES AND LANGUAGE

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. If you live outside Quebec, you also keep the protection of any mandatory consumer laws of the place where you live.

Please contact us first at info@rouge.care so we can try to resolve any problem. If we cannot, either of us may bring a claim before the competent courts of Quebec, district of Longueuil. If you are a consumer, you may also bring a claim before the courts of the place where you live. Nothing in these Terms requires you to use arbitration or prevents you from joining a class action where the law gives you that right.

These Terms are available in French and English. Both versions are equally authoritative. Les présentes conditions sont offertes en français et en anglais.

SECTION 15 - IF YOU DOWNLOADED THE APP FROM APPLE'S APP STORE

• These Terms are between you and us, not Apple. We, not Apple, are responsible for the App and its content.
• Apple has no obligation to provide maintenance or support for the App.
• If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for the App.
• We, not Apple, are responsible for handling any claims relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, consumer protection, privacy or similar claims, and intellectual property infringement claims.
• You confirm that you are not located in a country subject to a Canadian or U.S. government embargo, and that you are not on any Canadian or U.S. government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

SECTION 16 - GENERAL AND CONTACT

These Terms, together with our Privacy Policy, are the whole agreement between you and us about the App. If a court finds part of these Terms invalid, the rest stays in effect. If we do not enforce a term right away, we have not given up the right to enforce it later. You may not transfer your rights under these Terms without our consent; we may transfer ours to a company that takes over the App, provided your rights are not reduced.

Contact us

• Email: info@rouge.care
• Phone (US and Canada): 1 (877) 664-6484, Monday to Friday, 9:00 to 17:00 Eastern Time
• Phone (UK and Europe): +44 333 038 2207
• In the App: Profile > Support
• Mail: Rouge Care, 6000 Boulevard Rome, Suite 410, Brossard, Quebec J4Y 0B6, Canada